Support
Elio Support
Need help with Elio? You’re in the right place.
Elio helps you reset your home when you feel stuck by giving you one small move to start with. If something is not working, confusing, or does not feel right, please reach out.
Contact Support
In the App: Go to Settings, tap Contact Support to chat with us.
Email: kriz@createdbyco.com
We try to respond as soon as possible, usually within 24–48 hours on business days.
What We Can Help With
Room Scans
Contact us if:
- A room scan result feels wrong
- Elio missed something obvious
- The first suggested move does not make sense
- A scan failed or took too long
- You have questions about scan limits or Plus features
Household Sync
Contact us if:
- You cannot invite someone
- A household member is missing
- Assigned tasks are not syncing
- A household task appears on the wrong device
- Notifications are not arriving
Subscriptions and Plus
Contact us if:
- Plus features are not unlocking
- You have a question about billing
- You want help restoring purchases
- You are unsure which features are included in Free or Plus
Quick Rescue
Contact us if:
- Quick Rescue keeps repeating the same tasks
- Rescue tasks do not match your space
- You need help understanding how Rescue works
- Custom Rescue templates are not saving
Account and Data
Contact us if:
- You want to delete your account
- You want help with privacy questions
- You need to update account information
- You have concerns about room photos or household data
Helpful Details to Include
When contacting support, please include:
- What you were trying to do
- What went wrong
- The device you are using
- Your iOS version, if you know it
- Your Elio app version, if you know it
- Whether you are using Free or Plus
- Whether the issue involves household sync, room scans, or subscriptions
Please do not send sensitive photos or documents unless support specifically asks and you are comfortable sharing them.
Room Photos and Privacy
Elio may use room photos you choose to submit in order to generate reset suggestions. We do not automatically attach room photos to support requests.
Avoid submitting photos that include:
- Financial documents
- Medical documents
- Government IDs
- Passwords
- Private messages
- Anything you do not want processed
For more details, please read our Privacy Policy.
Restore Purchases
If you purchased Elio Plus but do not see Plus features:
- Open Elio.
- Go to Settings.
- Tap Restore Purchases.
- Make sure you are signed in with the same Apple ID used for the purchase.
If that does not work, contact support at:
Delete Account
To request account deletion, email:
Please include the email address associated with your Elio account.
We may need to verify your request before deleting account data. Some information may remain temporarily in backups or logs where required for security, legal, or operational reasons.
Report a Bug
If you find a bug, please email:
Include:
- What happened
- What you expected to happen
- Steps to reproduce the issue
- A screenshot, if helpful and safe to share
Feature Requests
We welcome thoughtful feedback.
Elio is designed to stay calm and focused. If you have an idea that would help people know where to begin without making the app feel heavier, we would love to hear it.
Email feedback to:
About Elio
Elio is for people who want to clean, tidy, or reset their home but do not know what to do first.
Instead of giving you a giant chore list, Elio helps you start small:
- scan a room
- get one clear first move
- start a Quick Rescue
- share small resets with your household
- let Plus remember what keeps drifting
Start small. Feel lighter.